My resume is posted below.  You can see that I have experience in customer service in varying forms.  I am proficient in Microsoft Word, Powerpoint, and Excel.  I am also savvy in social media on the following sites: Facebook, Twitter, Pinterest, and Instagram.

10/2002 to 04/2006                                                           Canon Information Technology Systems

Telephone Technical Support Representative

I provided telephone technical support for customers with film cameras, analog and digital camcorders. This included trouble-shooting issues dealing with computer connectivity (all versions of Windows and Macintosh) to their device, as well as answering questions they may have on the use of their product. Periodically, I assisted the email support team with answering incoming email during high volume periods. Training chose me to be a training assistant for a new-hire video camera and film camera class. Furthermore, I developed and implemented training programs for associates who handled customers in the XL owners club.  For six months, I was in charge of the customer shortage fund. This included placing and filling orders for customers that needed items missing from their product. When the position was moved from the camera department, I trained the person who assumed that position. By supervisor request, I continued to order items for in department use and ship high-end video projectors to customers requesting them. My responsibilities also included registering high-end camcorders by fax and I sent out registration packets to high-end digital customers. My supervisor assigned me callbacks for difficult customers. Additionally, I provided clerical assistance and similar duties for the senior supervisor in the camera department.
02/2001 to 05/2002                                                                                        Bath and Body Works

Consultant-Assistant Manager
Supervising up to 10 personnel, depending on the time of year, my duties covered every aspect of running the store: opening, closing, register operations, daily and monthly paperwork, receiving shipments, stocking product, scheduling issues, interviewing during the holiday season, change of promotional signs, product demonstration, helping customers, handling customer service issues, making nightly bank deposits, and answering phones. As a Consultant, I trained associates on current promotions and set goals for the shift to make sales goals. Supervised the sales floor, ensuring associates were pushing the current sales promotions and adding-on at the register to increase our hourly intake, according to the goals set forth by the corporate headquarters. When opening manager, I was required to tell customers the current sales, give demonstrations, talk extensively about products and their benefits and add on items upon checkout.

Sales Lead
I was a key holder with opening and closing responsibilities. I handled money including bank deposits, returns, and counting the registers. My duties also included carrying out daily, weekly, and monthly paperwork completion and filing, receiving and checking in shipments and supplies, running the one hour photo lab, which also included replenishing paper and chemicals. In the absence of the manager, I supervised the store and its associates.  Utilized extensive technical knowledge to become a top sales associate for consumer digital imaging and film equipment.  Consistently exceeded commission goals.  I was awarded a Meade telescope for having high sales during one of the holiday seasons.

08/1999 to 10/1999                                                                                     Alisson’s Home Daycare

Care Provider

Planned and preformed daily activities, meals, and schedule for children.

04/1997 to 03/1998                                              Navy-Command DAPA and Training Supervisor

Administrative Assistant

I was the administrative assistant to the command’s Drug and Alcohol Prevention Officer and Training Supervisor. My duties included, but were not limited to data entry, filing confidential and non-confidential paperwork and documents, answering multiple phone lines, taking messages, scheduling appointments, running errands, and emailing. I also facilitated the transfer of paper documents into computer records.

04/1996 to 04/1997                                                                                        Navy-USS Willamette

Operations Specialist Third Class
While underway I tracked the ship’s position in relation to other sea going vessels and land on radar and maneuvering boards. Participated in entering and leaving port operations in the Bridge. Supervised up to five lower ranking personnel in daily activities such as watch standing and cleaning. Stood watch on the Quarterdeck permitting personnel to leave and enter the ship, answering the phone, and keeping a log of activities that happened on the quarterdeck during my watch. Destroyed and inventoried confidential, secret, and top-secret documents. Began data entry to facilitate the transfer of training information to a computer program and conducted departmental training.
 

04/1995 to 04/1996                                                                                         Navy-AAWC
OSN
Qualified Watch Supervisor. Tracked aircraft on radar, went through daily message traffic, updated and destroyed confidential publications, daily inventory of top-secret documents, carried 9mm pistol, and conducted hourly rounds of secure compound.